INTRODUCTION TO Jackpot City Casino
"Jackpot City Casino is one of the big Microgaming sites that are popular in Canada, Australia, New Zealand and just about everywhere else where online gambling is legal. It has a rich history and a track record that can be trusted, with new players getting a running start with the help of a very big welcome package."
- Robin Stafford
Initial Impressions
When going to Jackpot City, the website is very welcoming and you can instantly tell that the operator wants to promote a fun gaming environment. A picture with a beautiful skyline is shown on the main page and the casinos quickly stand with their colorful lights. Another thing that stands out is the welcome offer as it is written in big letters and numbers to let players know that they can get up to $1,600 for free if they decide to join.
More information on the online casino is provided lower on the page and this is great for getting an idea of what it has to offer. More than 300 online slots are available in instant play and the other casino classics, like video poker, roulette, blackjack and more, are in the lobby as well. Clear tabs for navigating make it easy to become familiar with Jackpot City Casino and help is close by if there are ever any questions.
Jackpot City Casino Review
Software
Unlike other Microgaming casinos, Jackpot City is focused more on the instant play version where it hosts the casino games. It works on different operating systems for computers and it can be added to desktop by quickly downloading and installing a small application from the site. A live casino powered by Evolution Gaming adds the cutting edge live dealer games that are so big nowadays.
The lobby is not that great when it comes to the style but it does the job very well and players can easily navigate through the different game categories, make deposits, contact support and perform other actions from within the Microgaming software client hosted by the casino online. The familiar layout receives a style to match the casino but the buttons remain pretty much the same so Microgaming fans will feel right at home with this version of the software.
Games
While the website shows descriptions of different games and how to play them, it doesn’t actually show off the full collection. Players must first sign in to their accounts to get to the lobby and they can then browse the list from there. Video slots are the main attraction and with more than 200 titles in this category, it is a great place for fans of the spinning reels to find exactly what they are looking for. About 100 classic slots make the variety that much better. And we shouldn’t forget the dozens of jackpot slots that have progressives which can reach millions of dollars.
The Jackpot City Casino review found the collection to be complete as it comes with different versions of blackjack, variations of roulette, other table games, video poker machines and more than a dozen unique games. The casino even added a live dealer section for users to experience blackjack, roulette and baccarat in real time.
Banking
All financial transactions between customers and the online casino are made through Datacash Ltd, one of the biggest e-cash merchants in the world. This doesn’t just make for very secure payments but it also comes with a very long list of banking methods that will please players from different countries. The many options can be filtered by location but they generally cover credit cards, debit cards, bank transfer services, web wallets, prepaid cards and even dedicated mobile invoicing methods.
Cashing out can be done through most of the banking methods and the majority of them will be completed within 48 hours. It is possible to get even faster withdrawals by reaching a high level in the loyalty program since VIP clients get special benefits to fit their status on the casino. As for the currencies, GBP is not currently accepted but there are other options that can be perfect, with USD being the most frequently used one.
Bonuses & Promotions
Welcome Bonus
The welcome bonus is definitely a big reason to join the online casino. JackpotCity is more generous that most sites in the business because it offers a package of up to $1,600 split across the first four deposits. The good news is that the percentage and the sum remain the same every time so it is easily accessible to recreational players that don't to make deposits of one thousand dollars.
Loyalty Program
Player loyalty is rewarded nicely at Jackpot City Casino. All registered customers who bet real cash will receive points as a result. These are accumulated in the account and can be used at any time to buy casino credits within the cashier. There are also other perks to the loyalty program and they are offered across six levels, ranging from blue to diamond.
Promotions
There are various promotions available every month. Users can receive bonuses, casino credits, free spins, cool gadgets, exotic holidays and other types of rewards as a result. New offers are announced by email to registered customers so that they can take part in the promotions.
Device Support
The big casino was designed for PC and Mac with its large collection and instant play website. However, quite a few games are compatible with iPhone, BlackBerry, Samsung, Sony, HTC and other top smartphone brands so it shouldn’t be an issue to play, regardless of the device. There are a couple of ways to connect to the mobile casino but the most convenient one is to go to the site from the internet browser app on the smartphone or tablet. This isn’t influenced by the operating system so it works on Android, iOS and Windows.
Another option is to go to iTunes from an iPhone or iPad and download the free app for JackpotCity. This works on iOS 8.0 and later and it keeps the same services offered by the casino, including the bonuses and the banking methods.
Mobile
The mobile casino has about 120 games in total and it focuses more on the hot slots. Of course, blackjack and roulette will not be missing from the pocket casino either. This is a big plus for playing on the mobile casino powered by Microgaming as it has something from every category. Also, it is very convenient to have real money mobile games just a few taps away.
The trend of betting on the move continues to grow and Jackpot City casino is already in a great place with its mobile casino that has hit titles which have been optimized to work better on smaller touchscreens.
Customer Support
The Help button found at the top of the website can put players in contact with the support staff within seconds. It has options for live chat and email and agents are on the job 24/7 to solve all problems as soon as they appear. Jackpot City casino also has several phone numbers for multi-lingual customer support and they can be found on the website, under the Support tab. Again, the lines are open 24/7 but it is good to keep in mind that some of the numbers are not toll free.
Our experience with the support service for the online casino review was a pleasant one thanks to the helpful members we talked to by phone and by live chat. Even the email response was delivered in a few hours and it was very detailed.
Our Verdict
The operator has been online for quite some time and our experts have kept a close eye on it. Now, we can give our verdict and it is a very good one thanks to the full collection of games that players can enjoy even more with the big welcome bonuses. We also liked that it doesn’t ignore fans of mobile betting and actually has the offer to keep them happy at all times.
Conclusion
After looking closely at the online casino, we can safely say that it is a good choice. It is not a new name on the market so it is safe, with all the proper licenses in order. It is powered by Microgaming so it has great games and plenty of them. It has a secure website where players can register, make deposits, bet real money and cash out as they please. It knows how to take care of its customers with all sorts of promotions and big welcome bonuses. It has a friendly qualified team for customer support and a lot of information on the website. It is compatible with mobile devices and offers its full services on smartphones.
