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Online Casino Review of Roxy Palace

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THOMAS SMITH, Casino Editor
4.1/5
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£350 Welcome Bonus
£25 Free On Mobile
100% Match On First Deposit
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  • Online since 2002, Roxy Palace offers players a very tight gaming experience.
  • It's easy to see why Roxy Palace is so popular, and gamers still flock to its strong games range and play quality.
  • Whether on mobile or desktop, the betting options and bonus types available suit any player's gaming habits.
  • Fully licensed in Gibraltar and by the UK Gambling Commission for reliable gambling.
  • Microgaming brings its A game to present amazing online slots for Roxy Palace customers.
Rating breakdown
SOFTWARE 4.2/5
GAMES 4.2/5
BANKING 3.8/5
BONUSES 3.8/5
DEVICES 4.3/5
SUPPORT 4.4/5
OVERALL 4.1/5
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INTRODUCTION TO ROXY PALACE CASINO

"Roxy Palace prides itself on being the UK's favourite online casino and given its many fans, it might be right. The website is nicely organized to show the games, bonuses, and make it easy for all users to start betting. Licensed and certified by eCOGRA so game fairness is never a concern, especially since it uses software from Microgaming."

- Thomas Smith

Initial Impressions

If you are not familiar with Roxy Palace Casino, stay tuned. Since its opening in 2002, this operator has gained a 1 million strong loyal following of players across the world. Unfortunately, due to US regulations players in the United States cannot experience the “Royal Treatment”. In 2017, we carried out a full Roxy Palace review of to see if it held up to its online reputation. Read on to find out what we discovered.

RoxyPalace.com is licensed and regulated out of Malta, an EU license which is not granted to just any operator. This shows that they meet high requirements regarding their operation. The site uses the renowned Microgaming Software and has a 96 percent payout rate (nicely displayed at the bottom of the site). Upon arriving at this top Microgaming casino, you may immediately notice the modern, even sleek, feel to the site.

Even the mobile casino made a good first impression since it was displayed as one of the main tabs on the top of the site, along with the main casino and the live casino. A bit further to the right we quickly noticed the jackpot total and with millions of pounds on the table, these games are certainly on the list of must-play.

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Reasons players love it
  • Trustworthy site certified by eCogra
  • Multilingual support 24/7
  • Good variety of casino and slots games
  • VIP program really rewards players
  • Site very easy to use
What could be better
  • Strict playthrough requirements on bonuses
  • Some country restrictions
  • Mobile apps could offer more games

Roxy Palace Casino Review

Software

"Microgaming's signature design is visible right away as players are joined by a background image from one of its iconic games. The software is certainly amazing as it hosts hundreds of games without any problems and always loads fast no matter the device used."

Software Rating
4.2/5
Roxy Palace Software

Roxy Palace Casino and Microgaming have been working together for more than 14 years and both of them have grown and improved over the years. The software is always updating and new games are regularly added to Roxy Palace so that players never run out of fresh gaming options to bet on.

The site shows a list of the games on the main page, right under the promotional banner, and this is easy to navigate with the help of the categories listed on top and the search box on the right. Clicking on a game will open a new window and customers can sign in to play for fun or bet real money.

The software can be downloaded and installed on a computer or laptop within minutes. The orange button on the site will start the process and while it offers "over 500 games", you can expect a number closer to 600 from the icon on the desktop.

The offer then extends to cover mobile devices, with apps for Apple and Android smartphones ready for downloading without any cost. Roxy Palace Mobile Casino is in instant play as well at the address mobile.roxypalace.com and this will change automatically to match the device when going to the link.

Games

"The Microgaming games are known for including some of the most exciting and visually pleasing video slots on the internet and they are all at Roxy Palace, along with table games, live casino, video poker and more. A list of hundreds of options makes for a full online casino."

Games Rating
4.2/5
Roxy Palace Games

Upon our review of Roxy Palace we were shocked by the number of games offered. This massive collection includes 300+ variations of slots, more than 50 table games, and an array of live games to bring the real thing straight to your playing device. You can enjoy most of the games for real money or play money.

It should come as no surprise that the crisp graphics, exciting themes, and smooth loading could be found on every game we tried. One of the things that really stuck out was the high numbers of people playing at the same time. Although we couldn’t see them, we could use the instant chat to say hi. This is what gambling is all about; fun, friends, and entertainment. We found it.

Roxy Palace Casino offers 2 options to play, a downloadable version and instant play version, both are available on a PC or Mac. You can also use your smartphone or tablet at the exclusive Roxy Palace mobile casino to have around 100 slots, some table games, and even a few video poker games in your pocket at any time.

Banking

"Roxy Palace Casino always strives to provide the best conditions for depositing and withdrawing money. Multiple methods are listed in the cashier and the security is as perfect as you would expect from a top operator."

Banking Rating
3.8/5
Roxy Palace Banking

You’ll be pleased to know that when we conducted our Roxy Palace review and checked out the banking methods, we found the overall process to be very straightforward. You’ll have no less than 10 methods to make a minimum deposit of $20, many of which are instant.

To make a withdrawal, you simply select your method of choice and wait for the 48 hour holding period to pass. After this, your winnings will be released via the payment method of your choice. Each of these has their own processing times, some are instant and others can take 5-10 days.

Roxy Palace provides a history of all transactions which can be very useful to manage all of your spending habits. This is a nice feature that is not available everywhere. Even when you are away from your computer, you can log in from a smartphone and see your account details, add a new payment, or make a withdrawal. All while waiting for the train.

Deposits
Withdrawals

Bonuses & Promotions

"As a new player, the first impression is important and it's influenced by the welcome bonus waiting for your first deposit. Roxy Palace opens its virtual doors with a gift waiting at the entrance, and then various other promotions inside."

Bonuses Rating
3.8/5

Welcome Bonus

This casino online site offers enticing Welcome Bonuses that will give a significant boost to your bankroll. If you want to take advantage of this first bonus, you can make a minimum deposit of £10 and they’ll double it. After that, another bonus will be offered as part of the welcome package which can add even more free money to your account. If you want to give the mobile casino a shot, there is a no deposit bonus when signing in from a smartphone or tablet.

Loyalty Program

The Players Club is the loyalty program used by Roxy Palace and remains very simple in comparison to other programs. In short, Players Club Points are allocated for every bet placed on the games at set rates. These points work as an additional currency that adds up in your account and can be used to buy casino bonuses at any time. Furthermore, to reward players who bet more, there are four tiers with the benefits increase at each one. Reaching a higher tier means getting the required amount of points within a month, with access to the VIP Club only available at the highest level, known as Platinum.

Be sure to check out the Players Club which will further your money with Loyalty Points.

Promotions

This top casino is constantly giving away small bonuses, match deposits, and various other incentives. There are regular giveaways that entitle you to the chance of winning gifts and vacations. A few specials are added to the list very often as well, they can be tournaments with huge prize pools, challenges with real rewards, or even races for featured games. As seen with the mobile bonus, some offers can be limited to one platform but the majority of promotions work on both desktop and mobile devices.

Device Support

"With the help of the mobile casino, Roxy Palace has good coverage of devices to allow bettors to always have a connection to the games. It is very easy and works on PC, Mac, iPhone, and Android to name a few."

Devices Rating
4.3/5

The full Roxy Palace experience is clearly aimed at desktop computers running Windows since the platform is best enjoyed by download. This does tend to limit the devices, but there is no need to worry since the instant version maintains just about all of the big gaming options. This will work on Mac and other operating systems without any hassle.

No review of Roxy Palace could be complete without testing their mobile system. That’s right, you can win money while you ride the train to work, enjoy lunch, or relax in bed. A number of tablets and smartphone devices can be used and it connects directly to your regular account. The site is very smooth and is reminiscent of the infamous Roxy brand. Not all 500 games are available, but there are enough to satisfy your taste.

To get the full Roxy Palace mobile experience, apps can be downloaded from the Apple App Store and the Android Google Play Store. The site will also change automatically when entering the online casino address on a mobile browser for instant play.

iPhone
Android Phone
Windows Phone
BlackBerry
iPad
Android
Windows Tablet
Mac
PC
TV
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CUSTOMER SUPPORT

"A multi-lingual customer support service makes Roxy Palace great for players around the world. Select the country to get the right phone number, fill out the web form, or open a live chat window to contact the team."

Support Rating
4.4/5

Reaching out to the Roxy Palace customer service was easily done using their Toll Free numbers, live chat, and email support. To our pleasant surprise, it's available in 12 different languages 24/7. We found the support to be friendly and able to answer most questions we had in a very prompt manner. While online players will normally opt for the live help feature when available, the reply by email was provided surprisingly fast and was very detailed for the questions we sent. You won't have to wait 24 hours to get an email from the Roxy support team so don’t be shy.

Be sure to take a look at their extensive FAQ section beforehand since the answer to your question might already be available. The options are featured in the mobile casino too, as is the full Help section for learning more about the casino online and its games.

Support Available
Phone
Email
Live Chat

Our Verdict

"Roxy Palace is not just a great online casino for bettors in the UK but also for those in other countries with regulated gambling. It comes fully licensed and guarantees a fair outcome for every round on its list of around 600 titles."

Overall Rating
4.1/5

Is Roxy Palace safe, you might ask? Well, after our comprehensive review we found it to be legitimate and secure. The security measures are exceedingly high and the games are top-notch. With appealing pay tables and all kinds of bonus options, we feel Roxy Palace is one of the best casinos to play at online. The Microgaming software is always great and the mobile friendly aspect makes it even better. Every player can choose exactly how they want to play the games since the site has options for download and instant gaming.

Monthly promotions give away huge amounts of money to participating users, so there are plenty of reasons to join and be active at Roxy Palace Casino. The financial incentives start with the £350 welcome bonus that can be yours within minutes. All in all, Roxy Palace is one of the great sites that can be trusted to put a smile on your face at any time.

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