INTRODUCTION TO Grosvenor Casinos
"There are tens of land-based casinos owned by Grosvenor throughout the UK and the online gambling website aims to bring the same level of professionalism to players on the internet. It has more than 300 slots and there are also options for poker and sports betting on the same platform."
- Katrina Sam
Initial Impressions
When landing on the Grosvenor Casinos website, users are taken immediately to the gaming environment they were looking for. The site may not be very complicated but it manages to fit in a lot of betting options between the hundreds of slots, the live casino, the table games and the additional tabs for sport and poker.
Fans who already visited one of the land-based casinos will quickly find their favourite slot machines on the site, alongside many more titles that have made a lot of waves on the internet. Also, joining as a new member results in a small but nice welcome bonus that kicks off the many promotions which are to follow. The featured games definitely take the attention right away and mobile users will also find it easy to connect from a smartphone or tablet to bet real money on the move.
Grosvenor Casinos Review
Software
The main providers for the list of slots are IGT and Novomatic. These two brands are well known in the land-based casino industry and on the internet so they are the perfect fit for Grosvenor. And the software providers found here also include Microgaming, NetEnt, Ash Gaming, NextGen Gaming and more; each offering some of their best creations to the platform. The best way to see all of them is to look at the complete list of slots.
Given the different developers, the games are only available by no-download play on the desktop version and can be started in demo mode to practice a bit first. With an account ready, playing for real cash is just as easy while the HD graphics and the mesmerizing animations remain the same.
Games
The list of games contains about 300 slots. This is a very good number seeing that the titles have been selected to feature the big games from the developers. Browsing will take a while but the site can make choosing a bit easier by displaying the most popular games or the selected ones that guarantee an entertaining time. In addition to the many slot machines, Grosvenor Casinos has video pokers, arcade games and progressive jackpots.
For table and card games, players just need to click on the corresponding tab and they will see options that include roulette, baccarat, blackjack, poker and more. The live tables are also shown here but they can be found in the Live Casino tab as well. These options are hosted by Grosvenor in a high-end studio and employs professional casino croupiers. The result is a live experience very similar to the one found in the many Grosvenor locations.
Banking
The Grosvenor Online Casino Review found the banking system to be very well organized and aimed at UK players. This is definitely not a surprise given the popularity of the brand in the market but it does mean that it doesn’t have a whole lot of country specific deposit methods. In fact, there are about a dozen options which cover PayPal, Skrill, NETELLER, Visa, MasterCard and Paysafecard for very good accessibility.
Most of the mentioned options can also be used to cash out and it takes between 3 and 7 working days to receive the funds. UK residents can request a cheque to be mailed with the money but this can take a few more days sometimes. Depending on the chosen withdrawal method, limits can be as big as 10,000 pounds so high rollers should have no issues cashing out after they get lucky.
Bonuses & Promotions
Welcome Bonus
The welcome bonus is a bit disappointing since it only consists of £20. In order to get this amount, new players must sign up, deposit £20 and the free bonus will then be transferred to the account instantly. The good part is that the wagering requirements are very low and it is easy to make a nice profit with the extra money.
Members who already have a card at one of the brick and mortar casinos in the UK can join the online casino and receive a no deposit bonus of £20. This is even better for withdrawing since it only has to be wagered once.
Loyalty Program
The reward program is based on Play Points, which can be earned online and in local casinos. Basically all real money bets made on the casino games from a computer, a mobile device or in person will add up to the card and can be used to purchase gifts from the store. Earning more points can result in getting a higher ranking card, with the rewards getting better for gold and then even better for the VIP black card.
Promotions
As mentioned earlier in the Grosvenor Casino review, every month has some promotions. These are limited to a certain period and can offer prizes from giveaways, extra Play Points on certain games, reload bonuses or other forms of rewards. Registered players can take part in the promotions they want at any time.
Device Support
The mobile platform maintains the instant play options of the desktop casino so users can just connect and start playing from here. This makes the mobile casino compatible with all sorts of devices, including iPhone, iPad, BlackBerry, Windows, Android and more. In addition, there are also native applications created for iOS and for Android which can be found online and downloaded for free. Once installed, the apps provide easier access to the games and show a better flowing casino lobby.
Playing from a computer running Windows or a Mac OS will usually be better since there are more games to choose from but it is definitely nice to always have the option to just go for a few rounds on mobile devices, be it for free or for real money.
Mobile
When it comes to the actual mobile casino games, Grosvenor features roulette, blackjack, baccarat and other table games along with some of its most famous slot machines. Live dealer tables are not missing from the apps either. The total number is more than good enough to satisfy the need for gambling at any point throughout the day and the only thing needed is an internet connection for the phone.
Deposits and withdrawals can be made from the account as normal and the bets even contribute to the loyalty program so that nothing is missed. Fans of mobile gaming will never have to use any other device than their smartphone to experience Grosvenor fully. In fact, there are even some special promos aimed exclusively at mobile players.
Customer Support
The service is very good but it does have a drawback since it is available during working hours. UK players can contact the helpdesk between 08:00 and 23:59 by calling the toll-free phone number, chatting live or sending an email. While emails can be sent at any time, a response will only be granted during the mentioned schedule. Also, residents can simply call the local Grosvenor Casino and get all the information they need.
The website hosts a help section with answers to common questions if users want to get some extra info without contacting the team directly.
Our Verdict
One of the things we really liked about the casino online and were highlighted in the Grosvenor review is that registered customers get rewarded very generously every month. Bonuses make for an exciting session and also the banking system is more than capable of handling transactions for all players.
Having additional options for poker and sports betting under the same virtual roof is nice as well and one account is enough for everything. A bigger range of online gambling options means more satisfied customers and we can say that we are among them.
Conclusion
With all said and done, it is clear that being a member of Grosvenor Casinos does come with a lot of benefits. UK players in particular get to experience the casino environment they love on the internet and on mobile devices without any issues or concerns. The casino is definitely packing a nice selection of tables and slots and this is the main attraction. If that isn’t enough to get you through the registration process, we should make a small note of the interesting promotions which are launched every month.
